Privacy Policy

Last Updated: [06/12/2024]

Welcome to Medvibe. By accessing or using our website (www.medvibe.ca) and services, you agree to be bound by these Terms of Service. Please read them carefully.

By using our services, you agree to these Terms of Service, our Privacy Policy, and any additional terms applicable to certain programs. If you do not agree to these terms, do not use our services.

2. Services

Medvibe provides telemedicine services, including virtual consultations, prescriptions, and medical advice. We strive to ensure that our services are accessible 24/7, but we do not guarantee continuous, uninterrupted, or secure access to our services.

3. Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this eligibility requirement.

To use our services, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and share your information.

Our services are provided by licensed healthcare professionals. However, our services are not intended to replace a primary care physician relationship and are not suitable for all medical conditions. In the event of a medical emergency, call 911 immediately.

You agree to pay all fees and charges associated with your use of our services. Payment must be made in full before receiving any service unless otherwise agreed.

You may cancel an appointment up to 24 hours before the scheduled time for a full refund. Cancellations made less than 24 hours before the appointment will not be refunded.

Medvibe, its affiliates, and its licensors are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of our services.

You agree to indemnify, defend, and hold harmless Medvibe, its affiliates, and its licensors from any claims, damages, losses, liabilities, costs, and expenses arising from your use of our services or violation of these Terms of Service.

We may modify these Terms of Service at any time. We will notify you of any changes by posting the new terms on our website. Your continued use of our services after such changes are posted will constitute your acceptance of the new terms.

These Terms of Service are governed by the laws of the Province of Quebec and the federal laws of Canada. Any legal actions or proceedings relating to your access to or use of our services must be instituted in a provincial or federal court in Quebec.

Last Updated: [06/12/2024]

Medvibe ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we collect, use, and disclose your personal data when you visit our website or use our services.

We may collect the following types of personal data:

• Contact information (e.g., name, email address, phone number)
• Medical information (e.g., health history, current medications)
• Payment information (e.g., credit card details)
• Usage data (e.g., IP address, browser type, visit duration)

We use your personal data to:

• Provide and manage our services
• Process payments
• Communicate with you
• Improve our services
• Comply with legal obligations

We may share your personal data with:

• Healthcare providers for the purpose of delivering our services
• Payment processors to handle transactions
• Legal authorities if required by law
• Third-party service providers who assist us in operating our website and services

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

You have the right to:

• Access your personal data
• Rectify incorrect or incomplete data
• Request the deletion of your data
• Object to the processing of your data
• Withdraw your consent at any time

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

Last Updated: [06/12/2024]

Medvibe ("we," "us," "our") uses cookies and similar technologies to enhance your experience on our website. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and improve your user experience.

We use cookies to:

• Recognize you when you return to our website
• Understand your preferences and interests
• Improve our website’s functionality and performance
• Analyze website traffic and usage patterns
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• Essential Cookies: Necessary for the website to function properly.
• Performance Cookies: Collect information about how you use our website.
• Functionality Cookies: Remember your preferences and settings.
• Targeting Cookies: Track your browsing habits to display relevant advertisements.
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You can control and manage cookies through your browser settings. You can choose to block or delete cookies, but this may affect the functionality of our website.

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on our website.